Ergora compounds memory across three tiers: your personal seat, your shared company knowledge, and the anonymised Network Brain that activates once 5+ businesses are using a pack. Here's exactly how each one works, in plain English.
Per (user × project). Stores your voice fingerprint (tone, sentence length, openers, sign-offs, hedge words, formality), your decision style, your working patterns, and verbatim original thinking. Recompiles every 10 chat turns.
The project-level compiled truth. 12 markdown documents per project: identity, voice, design, style, strategy, customers, offering, competitors, people, operations, history, workspace. A completeness score drives output quality; every pack reads from it. Versioned, audited, and agent-proposed updates are queued for your approval.
Cross-business pattern signal. The Network Brain only activates once 5+ businesses are using a given pack, and surfaces what's working in your industry without exposing any one customer's data. Never your customer list, never your specific revenue numbers, never verbatim copy. Computed monthly.
Ergora plugs into 12 public-data sources (Companies House, US Census, GNews, Currents, Alpha Vantage, MarketAux, Adzuna, ipapi, exchangerate-host, public holidays, APIs.guru, Domains DB) and pulls the right one automatically when a pack needs context: company filings for prospect briefs, news for PR Newsjacker, market data for Finance, holiday calendars for Local campaign timing. No API keys for you to manage.
Self-service GDPR. Export your full account at /api/account/export. Delete your account at /api/account/delete, which cascade-deletes through every memory table, episode log, wiki entry and integration token.
DKIM is live across our sending domains. Email Ergora sends on your behalf via Outreach Engine is DKIM-signed on ergora.cloud and try-ergora.com, and is sent with per-sender daily caps and warmup phases so deliverability builds the right way.
Only you. Your seat is scoped to (your_user_id × project_id). It's invisible to teammates on the same project, and invisible to your other projects unless you explicitly federate.
Every seat on that project. Your company knowledge is the shared organisational truth. That's the point. If you don't want a teammate to see something, put it in your seat or in a private note instead.
Aggregated, anonymised patterns only. Never your customer list, never your specific revenue numbers, never your verbatim copy. The Network Brain only activates once 5+ businesses are using a given pack, and even then it surfaces what tends to work in your industry, not what any one business did.
We use 12 public-data sources (Companies House, US Census, GNews, Currents, Alpha Vantage, MarketAux, Adzuna, ipapi, exchangerate-host, public holidays, APIs.guru, Domains DB) via our Knowledge Connectors layer. Pulled automatically when a pack needs context: company filings for prospect briefs, news for PR, market data for Finance. No API keys for you to manage.
It analyses your chat messages for sentence length, opener patterns, sign-offs, hedge words, formality, contractions, and emoji use.
Yes. Say so in chat ("actually it's X not Y"). The correction propagates to the relevant knowledge slice. You can also edit any knowledge .md directly in the Knowledge tab.
GDPR-clean delete: account-level deletion cascades through every memory table, episode log, wiki entry, conflict log, retrieval log, and integration token. Stripe subscriptions cancel. Confirmation email is sent. Deleted data is purged from primary storage immediately. Encrypted backups rotate on a 30-day cycle, after which all copies are destroyed.
No. We don't train on your data. Google and Anthropic, which run our main chat and reasoning models, are contractually barred from training on your prompts. Our privacy policy lists every AI provider we use and notes where a provider's terms allow more.
Not certified yet. SOC2 Type 2 is on our roadmap. Today, Ergora runs on infrastructure providers that hold their own SOC2 Type 2 and ISO 27001 audits. Self-service export and delete are live now. An on-premise option is on the 2027 roadmap for customers who need it.
SOC2 Type 2 · DPA template for enterprise customers · Per-region data residency (UK / EU / US) · On-prem deployment for regulated sectors (2027).
Questions about anything here? Email ops@ergora.cloud.